Jeff Journey joins BW Packaging as Vice President of Aftermarket
New leader affirms longstanding commitment to delivering lifetime after-sale support for customers
BW Packaging, Barry-Wehmiller’s global team of packaging professionals, is pleased to announce that Jeff Journey has joined the company as the Vice President of Aftermarket. In his new role, he will work with BW Packaging divisional aftermarket leaders and digital innovation teams to drive strategic plans that leverage technology, tools and business process optimization to create new value for customers.
Journey also will review BW Packaging’s existing portfolio of aftermarket products and services—including the rapid delivery of spare and replacement parts, customer and field service programs, and operator training (in-house and onsite)—and will determine how best to maximize these solutions.
“We are thrilled to welcome Jeff to the BW Packaging leadership team,” said Carol O’Neill, BW Packaging Group President. “We are confident his expertise will enable us to discover new, innovative ways to demonstrate our longstanding commitment to lifetime customer support for all of our equipment.”
Journey brings a wealth of expertise to his new position. Recently, he served as a key leader at Thermo Fisher Scientific’s Life Sciences group, spearheading strategy, innovation, marketing and sales for the $300M-plus global service and support business. Under his guidance, Thermo Fisher underwent a successful digital transformation of its service model, resulting in improved instrument uptime and service contract revenue.
“I’m pleased to have joined an organization with a long history of providing customers with high-quality products and aftermarket support,” said Journey. “BW Packaging stands as a company that truly values its team members, and together, we are developing a roadmap of aftermarket solutions that maximize ease of use and predictable performance of customer equipment for a lifetime.”
Journey, along with many other members of the BW Packaging team, will be in attendance at PACK EXPO Las Vegas, held September 11 to 13. The BW Packaging booth (C-1800) will exhibit a broad range of people-centric packaging innovations. To schedule a meeting, visit: https://go.bwpackaging.com/pack-expo-2023.