Levain Bakery™ Meets E-commerce Demand with RRD

RRD helped Levain Bakery™ meet a 200% increase in e-commerce demand during the pandemic. Leveraging RRD’s expertise, Levain has transformed from a New York City institution to a national brand.

RRD, a leading global provider of marketing and business communications, helped Levain Bakery™ meet a 200% increase in e-commerce demand during the pandemic. The 26-year-old company, which started on Manhattan’s Upper West Side, has transformed from a New York City institution popular amongst locals and tourists, to a national brand – while improving efficiencies and exceeding consumer expectations with the help of RRD’s packaging and warehousing solutions.

Amid the onset of COVID-19, Levain experienced skyrocketing demand for its assortments of cookies available for purchase online. Simultaneously, the company needed to address an e-commerce packaging redesign while scaling up its warehousing capacity. To address these challenges, the company  collaborated with RRD, a Chicago-based  company with roots in printing that evolved to offer solutions from creative design and kitting to warehousing and proprietary supply chain management, and more.

RRD worked across multiple plants to deliver a vibrant e-commerce box that represents a combination of flexo and litho-lamination techniques. To address product protection, RRD designed a lightweight paperboard insert to accommodate all three pack sizes. The universal insert and redesigned package ultimately cut an 8-step process down to 4 steps.

RRD also helped Levain solve its warehousing challenge using a replenishment model. This enabled Levain to receive partial orders for its rolling shipments of 15-pallets per week at its production facility while the balance remained in close proximity at an RRD warehousing facility in Pennsylvania.